Welcome to Qualiance
–The Specialist for Quality in Customer Relations

Quality in Customer Relations

We can support you and your company every step of the way towards successful quality development:

• Quality Measurement
• Quality Development
• Implementation

Quality Measurement

In order to develop quality, first it has to be measured.

We use the following methods:

• Customer or partner surveys
• Personnel surveys
• Mystery Shopping / Mystery Research
• Vehicle workshop tests
• Process analysis

Quality Development

To achieve a lasting quality development, four topics are suitable for successful measures:

• Process development
• Organisation development
• Personnel development
• Performance figure systems

Development Implementation

A successful implementation will decide if quality improvement can be achieved.

Together with our customers we take the following steps:

• Change management processes
• Training on the job, Coaching
• Workshops