Retail
Retail demands securing consultation and sales quality in customer contact, to develop customer loyalty and as a positive reinforcement of the brand identity. The variety of retail formats including individual chains, department stores and mail-order, has seen that each is home to a different set of challenges.
Qualiance gives you responses to your quality of sales and service. A reporting system with periodic measurement ensures that your quality measurement is efficient, and supports the de-central implementation of improvement processes.
Project examples
- Measuring the quality of consultation with shopping tests across Germany and Europe. Results reporting according to outlets, development implementation support
- Measuring the quality of service in customer consultations on the phone for a mail order company including sales and service criteria
- Store-checks and surveys in department store branches as a means of understanding the range of services on offer and the customer’s demands
- etc.
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