Leisure, Events and Catering Industry
The distinguishing feature of the leisure industry is that the member of staff is a part of the “leisure experience”, and thereby entrusted with a central role. The role of the employee is that in their actions, they are to add value to the visitor experience. The demands of the employee’s manner and behaviour are raised in accordance. Factors such as empathy and impressing the customers play a larger part. Quality measurement and employee development must all be carried out in a manner sensitive to these circumstances.
Qualiance measures the quality and impression of the visitor experience. We lead staff to aim for a higher grade of customer interaction, thus improving the visitor experience and loyalty.
Project examples
- Test visits and building development processes upon the findings for a multi-feature experience centre
- Measuring visitor satisfaction and the experience with a guest survey
- Staff training and coaching in the field for a restaurant chain
- etc.
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