Finance
The financial landscape in Germany currently experiences extensive changes. Large banks have consolidated their branch network, whilst public banks and cooperative banks are restructuring and merging. The implementation of segment specific consulting strategies, specialist consultation centres and the necessary rise in outlet sales orientation are challenges faced across the market.
Our clients in the financial sector vary come from all areas of the banking sector. We support our clients through customer feedback, measuring consultation quality, and the management of implementing changes.
Project examples
- Regular customer surveys to measure customer expectations and satisfaction
- Segment specific test purchases in branches and consultation centres, the break down of results to an outlet specific level and assistance in the de-central implantation of changes
- Testing telephone banking and online offers
- Conducting an online personnel survey for a bank, and providing assistance in the implementation of changes in organisation
- Conducting a survey about customer satisfaction amongst bank staff and branches
- etc.
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