Business-to-Business
The quality of customer contact in B-to-B companies must be taken in wider consideration, as customers approach their suppliers primarily focussed around their own profitability and market position. Typically, the value of a transaction with a company is higher whilst the number of customers is smaller. In this sense, personal relationships play a larger role in B-to-B companies.
Qualiance supports its clients in identifying customer expectations and satisfaction, developing specific care strategies.
Project examples
- Developing standards for customer care on the telephone and standards training for a vehicle parts supplier
- Development and implementation of a customer care strategy for an independent energy market provider
- Test phone calls in a customer service centre for a B-to-B service provider
- Personnel survey for an IT service company
- Customer survey at a management level for a construction company
- Exhibitor and visitor survey for an exhibition company
- etc.
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